Terms of Service
Last update: January 2026
These Terms of Service constitute the entire agreement between PJL Land Services and the Client and supersede all prior policies or understandings.​
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1. Definitions
“Company” means PJL Land Services.
“Client” means the individual or entity requesting services.
“Services” means all labour, materials, equipment, and related work provided by the Company.
“Invoice” means any written request for payment issued by the Company.
“Estimate” means a non-binding approximation of cost prior to commencement of Services.
“Workmanship” means work performed in accordance with generally accepted industry standards.1.1 Residential and Commercial Services
Services may be provided to residential consumers, commercial entities, or as subcontracted services for third parties. Where Services are provided to individual consumers for personal, family, or household purposes, applicable provisions of Ontario’s Consumer Protection Act, 2002 shall apply. Where Services are provided to commercial clients or as subcontracted work, such consumer legislation shall not apply.
2. Scope of Services
The Company shall perform the Services in a good and workmanlike manner consistent with industry standards. The Client acknowledges that conditions concealed within walls, soil, piping, or existing infrastructure may not be discoverable prior to commencement and may affect scope, cost, or timelines.
Where Services are performed as subcontracted work, the Company’s obligations are limited to the scope assigned, and responsibility for overall project coordination, sequencing, or third-party work rests with the contracting party.
3. Estimates and Changes in Scope
All Estimates are non-binding and based on visible conditions at the time of assessment. Time estimates are provided as guidelines only and may vary depending on repair type, site conditions, ground conditions, or unforeseen circumstances.
Additional labour or materials required due to concealed conditions, code compliance requirements, emergency repairs, or Client-requested changes shall be billed as extra work at the agreed hourly or material rate and may be invoiced separately or added to the final Invoice.
Where Services are provided on a time and materials basis, authorization to proceed constitutes acceptance that final cost will be based on actual labour time and materials used. Time spent on diagnosis, investigation, access, repair, testing, and restoration of service is billable unless expressly stated otherwise in writing.
4. Payment Terms
All Services are billed upon job completion unless otherwise agreed in writing. Payment is due upon receipt of the Invoice unless otherwise agreed in writing.
Invoices not paid within fifteen (15) days of the Invoice date may be subject to late fees consisting of a one-time $30 administrative charge plus $1.50 per day thereafter, as permitted by applicable law. Late fees will not be reduced or removed.
The Company reserves the right to suspend or refuse Services for non-payment.
Title to all materials supplied and installed remains with the Company until payment is received in full. Warranties are void while balances remain unpaid.
Deposits are not generally required; however, the Company reserves the right to request a deposit for special-order materials, large-scope projects, or non-standard work. Any deposit requested will be disclosed in advance and applied toward the final Invoice.
5. Returned Payments and Chargebacks
The Client is responsible for any costs incurred due to returned payments, chargebacks, or payment reversals. Any dispute regarding an Invoice must be raised in writing within seven (7) days of the Invoice date, failing which the Invoice shall be deemed accepted.
6. Access to Property, Safety, and Service Refusal
The Client shall provide safe and reasonable access to the work area. The Company may access the property to complete Services even if the Client is not present, provided access has been made available.
The Company reserves the right to refuse, suspend, or terminate Services where conditions present safety risks, including cluttered, restricted, or hazardous environments.
If access is not available at the scheduled time, a $65 cancellation fee may apply.
7. Cancellation Policy
The Company requires a minimum of twenty-four (24) hours’ notice for cancellations. Cancellations made within 24 hours of the scheduled appointment may be subject to a $65 cancellation fee.
Cancellations may be requested by calling (905) 960-0181 or emailing info@pjllandservices.com and must be confirmed by the Company.
8. Removal of Abandoned or Unused Infrastructure
Where requested or required, the Company may remove, cap, or abandon piping or infrastructure no longer in use. The Client acknowledges that abandoned systems may still be connected to other building components beyond the Company’s control.
9. Damages and Site Conditions
While reasonable care is taken to minimize damage, certain Services — including trenching, excavation, plumbing repairs, leak investigations, or access to concealed systems — may require removal, cutting, or disturbance of turf, soil, flooring, drywall, fixtures, cabinetry, or other finished surfaces. Such disturbance may be unavoidable in order to diagnose, access, or complete the required repair, particularly where systems are concealed or conditions are not visible prior to commencement.
The Company shall not be responsible for cosmetic restoration, patching, painting, refinishing, or replacement of finishes unless expressly included in writing.
10. Deficiencies and Warranty Claims
The Client must notify the Company in writing within seven (7) days of job completion regarding any concerns with the quality or completion of the Services. Failure to provide notice within this timeframe removes such concerns as grounds to withhold payment.
Any issue believed to be a warranty claim will be reviewed by the Company. All repairs are presumed billable unless confirmed in writing to be covered under warranty.
11. Warranty
The Company warrants its workmanship for a period of two (2) years from the date of completion unless stated otherwise in writing. This warranty does not cover damage caused by misuse, neglect, freezing, third-party work, acts of God, or normal wear and tear.
Manufacturer warranties apply separately and are subject to the manufacturer’s terms. Clients are responsible for registering applicable manufacturer warranties.
Warranties are void while balances remain unpaid.
12. Limitation of Liability
To the fullest extent permitted by law, the Company’s liability shall be limited to the value of the Services provided. In no event shall the Company be liable for indirect, incidental, or consequential damages.
13. Indemnification
The Client agrees to indemnify and hold harmless the Company from claims arising from site conditions, hidden defects, or third-party actions not caused by the Company’s gross negligence.
14. Termination
The Company may terminate or suspend Services due to non-payment, unsafe conditions, or material breach of these Terms. The Client remains responsible for payment of all Services performed up to the termination date.
15. Emergency Work, Implied Authorization, and Acceptance by Conduct
Where Services are requested, authorized verbally, or permitted to proceed due to emergency conditions, active leaks, risk of property damage, or system failure, an enforceable agreement is formed upon commencement of Services.
Completion of work, restoration of service, occupancy of the property, or acceptance of benefit constitutes acceptance of these Terms and obligation to pay for all Services rendered, regardless of whether a written Estimate or agreement was executed in advance or subsequently.
16. Lien Rights
Where permitted by law, the Company reserves the right to exercise lien rights for unpaid Services in accordance with Ontario’s Construction Act.
17. Force Majeure
The Company shall not be liable for delays or failure to perform due to events beyond its reasonable control, including weather, supply disruptions, government actions, or emergencies.
18. Governing Law and Jurisdiction
These Terms shall be governed by the laws of the Province of Ontario. Any dispute shall be resolved in the courts of Ontario.
19. Acceptance of Terms
By requesting Services, approving an Estimate, permitting work to commence, or allowing Services to be completed, the Client acknowledges and agrees to these Terms of Service.
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PJL Land Services Appreciate your Business!
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Terms of Service Updated January 2026. Please review our updated terms.
