From the first phone call through the install-day walk-through, every PJL project follows the same shape: free site assessment, written design before any digging, fixed quote, scheduled install, hands-on walk-through. No vague "we'll figure it out on site." No surprise change orders. Patrick Lalande oversees the project end to end — direct accountability from quote through year-three warranty.
Whether you're getting a full sprinkler system installed, a landscape lighting design done, or a same-day service call, the underlying approach is the same. Plan it once, install it right, walk through it with you, and back the work up afterward.
The cost of changing the plan goes up by 10× the moment a shovel hits dirt. So we plan first — zone layout, hydraulic design, fixture placement, future-proofing — on paper, before we quote. By install day, every decision is made.
Every project has a written design and a written quote, both reviewed with you, both signed off before install day is scheduled. No "starting at" pricing. No verbal scope. No surprise change orders that turn a $4,000 quote into a $5,800 invoice.
Patrick Lalande oversees every project. The person who answered your call walks the site, draws the design, runs install day, hands off the system, and answers warranty calls in year three. No sales-rep handoff cycle, no franchise routing.
Same flow on every project. No surprises, no improvising, no "we'll figure that out on site."
Free on-site visit. We measure flow and pressure at the supply, walk the property, talk through your landscape and any future plans.
⏱️ 45-60 min · Booked within 1 weekZone layout, head selection, runtimes and pipe path designed on paper. You see the design and approve it before any quote is issued.
⏱️ 3-5 business days post-visitSleeves, stub-outs, capped lines and chases for whatever you mentioned at the visit. Built into the quote, not added later as change orders.
📐 Built into the designFixed price — not "starting at." Includes parts, labour, controller, warranty, and the future-planning items above. You review and sign off.
📋 Sent with designVibratory plow for clean trenching with minimal lawn disruption. Hand-dig around mature trees and hardscape. Components installed to spec, every connection pressure-tested before we close it.
⏱️ 1 day (typical 6-zone) · Scheduled 2-3 weeks outHydrawise programmed for your zones, soil and the local Newmarket / GTA forecast. Walk-through on the app, schedule built per zone, weather-skipping enabled.
⏱️ 30-45 min · Same day as installEvery zone tested live, every head adjusted for full coverage and zero overspray. We walk the system with you, hand off documentation, confirm everything works.
⏱️ 30-45 min · End of install dayIndustry standard is 1 year, often parts only. Our 3-year warranty covers the parts AND the labour to diagnose and replace them. See full warranty details.
Lighting is harder than irrigation — you can't see it work in daylight, fixture placement is half the design, and the only real test happens after dark. The process reflects that.
Walk the property in daylight. Identify focal points (architectural features, trees, garden beds), pathways, security concerns, and existing landscape elements. Discuss style preferences.
⏱️ 45-60 min · Free · Booked within 1 weekFixture placement plan, beam-angle and lumen specs per fixture, transformer sizing, voltage-drop calculations across the runs. You see the plan and approve before quoting.
⏱️ 5-7 business days post-visitBrass / cast-aluminum fixtures, integrated LED or replaceable lamp depending on application, properly-sized transformer, 12 AWG low-voltage cable. Components built to outlast their warranty.
📐 Built into the designFixed price covering fixtures, transformer, low-voltage cable, all installation labour, after-dark walk-through, and warranty. No "starting at." No fixture upcharges hidden in fine print.
📋 Sent with designLow-voltage cable run via shallow trench (no vibratory plow needed for lighting), fixtures placed per design, transformer mounted at the supply, every connection waterproofed and pressure-tested.
⏱️ 1 day (typical 12-15 fixture install)We come back after sunset on install day or the next clear evening. Re-aim every fixture under real lighting conditions — the only time you can see what the system actually looks like. Shadows, glare, hot spots, missed coverage all corrected on the spot.
⏱️ 30-60 min after sunset · RequiredRepairs are reactive, not planned — you call because something's wrong. The process is shorter and faster, but the same documentation discipline applies.
Phone (905) 960-0181 or use the AI repair intake on the website. Describe the symptom — head not popping up, zone not running, controller offline, leak, brown patch.
⏱️ 5-10 min · AI-intake bonus: correct diagnosis = 1 hr labour freeVisit booked same-day or next-day in season. We walk the system, identify the failure, and quote the repair on-site before any work starts.
⏱️ 30-60 min on-siteMost repairs are completed in the same visit — replacement heads and valves, splice repairs, controller swaps, wiring fixes, programming. Larger work scheduled within 3-5 days.
⏱️ Most fixes 1 visitEvery repair we complete is backed by a 1-year parts and labour guarantee on the work performed. If it fails inside 12 months, we come back at no charge.
🛡️ Documented on the invoiceSame flow for spring openings (pressure-up, leak check, Hydrawise re-program) and fall winterizations (compressor blow-out, controller suspended) — scheduled seasonal visits, single morning slot, in-and-out.
For a typical residential install — sprinkler or lighting — here's what to expect from first call to working system.
Faster turnarounds are possible in shoulder seasons (October-March) when the schedule is open. Peak season (May-August) tends toward the slower end of these ranges.
Book your free consultation. We'll walk the property, listen to what you're trying to accomplish, and give you a written design within a week.