File a Warranty Claim

Your claim

Every field marked with an asterisk is required.

Please complete every field accurately. A warranty claim is assessed against the original invoice and work order for the job. Incomplete or inaccurate information will delay your claim and may mean it can't be accepted.

Your details

First name *

Last name *

Phone number *

Email address * Your claim number and every status update go to this address.

Property address Optional, but it helps us find your file faster if the invoice number isn't exact.

The invoice you're claiming against

Your warranty attaches to a specific job. Give us the invoice for that job so we can pull the original work order.

Invoice reference number * It's at the top of your PJL invoice. If you can't find it, upload the invoice below and write what you remember here.

Copy of the invoice * Choose your invoice, or drag it here PDF, PNG or JPEG · up to 4 files · 10 MB each

What's wrong

The more precisely you describe it, the faster we can diagnose it — often before we're even on site.

Description of the issue * 0 characters — 20 minimum

Photos or documents (optional) Add photos of the problem PDF, PNG or JPEG · up to 8 files · 10 MB each

What happens next

You get a claim number and a confirmation email straight away.
Our warranty department reviews the claim against your original invoice and work order.
We contact you within 24 hours with a decision or next steps.
You get an email every time the status of your claim changes.

What's covered

Three years parts & labour on every new system we install. One year on every repair and retrofit. Parts replaced during a service call carry the service warranty. Read the full warranty →

Rather talk it through?

Most warranty calls turn into a 30-minute fix on a single visit. Call us and we'll take the claim over the phone.

📞 (905) 960-0181

Your claim

Thank you — we've received your warranty claim.